Speaker : Melanie Clarke

Melanie is Highways England's Operations Customer Service Director. Her division are responsible for bringing a customer focus to their operational activities across the Strategic Road Network. With a focus on improving customer experience, her team works to keep the performance and standards of Scottish roads high and find innovative new solutions to help keep customers informed and in control of their journeys.  

Melanie has over 12 years' experience working for Highways England including setting up, embedding and improving operational teams as well as the on-road Traffic Officer Service. She is also a champion for positive career development, founding the Highways England Leading Women's Network for colleagues to support each other and share knowledge and experience across the company.